| Terms and Conditions GROUP LOTUS PLC TERMS AND CONDITIONS FOR ONLINE SHOP 1. Group Lotus Plc’s Terms And Conditions These Terms and Conditions explain your rights and obligations. Please read them carefully. You may have other rights granted by law and these Terms and Conditions will not affect those except if the two are inconsistent. If this is the case then these Terms and Conditions will override any other rights that you may have, unless this is not permitted by law. 2. Group Lotus Plc’s Contact Details 2.1 We are Group Lotus Plc, a company registered in England and Wales under Company Number 606189. The registered office is Potash Lane, Hethel, Norwich, NR14 8EZ, England, U.K. 2.2 If you have any complaints about our service or any goods or service you purchase from us please contact merchandise@lotuscars.co.uk or write to Merchandise at the address above. 2.3 When you visit this site or send emails to us you are communicating with us electronically. We communicate with you by email or by posting notices on the site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 3. Purchasing From Us 3.1 To purchase from us you must be over 18. If you are under 18, you may use merchandise@lotuscars.co.uk only with the involvement of a parent or guardian. The personal details you provide must be complete and correct. Please refer to the Lotus privacy policy [available on request] for an explanation as to how your terms and conditions will be used. 3.2 By submitting your order you are offering to buy the goods at the price set out in the order and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors). 3.3 We are not obliged to supply the goods to you until we have confirmed that we have both accepted your order and that it has been shipped. No contract will exist until we have dispatched the goods. 3.4 You do not own the goods until we receive payment in full. 3.5 If you discover you have made a mistake with your order please contact merchandise@lotuscars.co.uk immediately. Please do this before we confirm your order. We are unable to rectify mistakes after this time, although you still have the right to cancel described in clause 7.1. 4. Pricing, Payment And Taxes 4.1 Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will remain under no obligation to supply the goods until we have confirmed that we both have accepted your order and that it has been shipped. No contract will exist until we have confirmed this. 4.2 All payments must be made in UK Sterling (GBP) and must be made at the time of placing the order by credit or debit card. Please see the payment processing section for details of what cards we accept. If we are unable to accept your order then we shall, at our option, either not debit your credit or debit card or refund any money paid by you in respect of that order. 4.3 When you order items for delivery outside the UK the order may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance or otherwise must be borne by you. Customs duties vary from country to country. For further information please contact your local customs office. 5. Availability And Delivery 5.1 Availability details are provided for each item on the relevant webpage. These details are checked regularly but may not always be current at the time of ordering. If we find the availability of an item has changed when we receive your order we will inform you by email of any items within your order that are unavailable. 5.2 We aim to deliver goods to you within the time indicated by us in our acceptance but we cannot give an exact delivery date. If we have not delivered the goods within 30 days of the date given in our acceptance then you may cancel the contract and we will refund any money paid by you. 6. Damaged Or Defective Goods 6.1 We will supply goods that will remain free from defects in materials or caused by workmanship for a period of 12 months (or longer if required by law) from the date of delivery. 6.2 You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to us, or, the manufacturer (at our option), at no cost to you. If the goods are found to be damaged, or defective, prior to delivery to you we will repair or replace the goods or refund the price paid by you at our option. 7. Cancellation 7.1 If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract (other than for Video, Audio or Software products which have been unsealed by you) and receive a refund. You must inform us in writing if you wish to cancel within seven working days, starting on the day after the goods are delivered to you. If you choose to cancel then you must return the goods to us at your cost and risk and we advise you to ensure the goods are adequately insured during the return journey. If you have not returned the goods within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost. Details of how to exercise this right will also be provided in the delivery note that accompanies the goods. 8. Other Information Of Which You Need To Be Aware 8.1 We may not necessarily keep a copy of these Terms and Conditions and your order. We advise you to print a copy of them for your information in the future. 8.2 We reserve the right to amend our website, policies, and these terms and conditions at any time. Save where any change to any policy, or, these terms and conditions is required to be made by law (in which case it may apply to previous orders), you will be subject to the policies and terms and conditions in force at the time you order goods from us. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition. 8.3 We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights. 8.4 We will be responsible for any losses suffered by you as a result of a breach by us of these conditions if the losses were reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed. We will not be responsible for any loss of business (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when a contract for the sale of goods by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty. 8.5 English law shall govern any contract between us. The English Courts shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language. Updated July 2004 « Back |
